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TPG's award-winning ADSL2+ broadband plans are exceptional value! TPG also gives you flexibility of choosing an ADSL2+ broadband plan to suit your needs. Whichever you decide best suits you, you will make sensational savings. click here to check out TPG's fantastic pricing

What is ADSL+2?

ADSL2+ is the next generation of ADSL broadband with download speeds typically much faster than regular ADSL. Regular ADSL broadband has download speeds between 256kbps and a maximum theoretical speed of 8Mbps. ADSL2+ will allow you to enjoy large file downloads, graphic intensive online gaming, online streaming TV and radio, VoIP phone service as well as new applications and services currently being developed for super speed connections.

To achieve optimal TPG ADSL2+ speeds, customers must use an ADSL2+ capable modem and have filters installed on all telephone outlets. 20%, 50%, 70% of these ADSL2+ customers are achieving speeds of approximately 20Mbps, 15Mbps and 10Mbps respectively. Actual speeds achieved will vary due to a number of factors including distance from the local telephone exchange, network configuration and traffic, the quality of the customer’s copper phone line, EMI, cabling and equipment.

The graph indicates the potential connection speed obtainable for ADSL2+ based on your distance from the local phone exchange, using an ADSL2+ compatible modem/router:

How long does it take to get ADSL2+ installed on my nominated phone line

1. Registration - allow 1 working day
   TPG receives the completed ADSL Registration form and verifies that the customer has completed all relevant sections.
   
   
2. Verification/line qualification - Usually same day unless further testing is required.
   
   
3. Initial charging - Usually same day unless further investigation is required.
   After qualification is successful TPG bills the customer for:
   Set-up cost (if applicable)
   Equipment (e.g. modem/router if purchased through TPG)
   Equipment delivery fee (if applicable)
   The first subscription fees are billed monthly, quarterly or another term as specified for the customers plan.
   
   Note: Billing period will commence when the service is first activated. Installation will proceed on receipt of payment. Allow 5 working days for direct debit processing.
   
   
4. Service Activation Request - allow 3 working days
   Physical provisioning of the ADSL service and configuration of the customer’s requested line.
   
   
5. Shipment of Equipment and / or Configuration Sheet - Allow 1-2 working days
   Modems will be configured by TPG and dispatched via overnight bag.
   
   
6. Installation of Service - Customer and Dealer will be advised of installation by e-mail.
   Please Note: working days do not include National or Public holidays and weekends

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